Learning Objectives
After completing this course, you will:
- Be aware of techniques to keep the customers you have
- Know how to provide recommendations for managing consumer complaints
- Be able to provide action steps to turn customer complaints into more sales
- Understand the importance of recruiting and hiring the best employees
- Be able to recognize and change customer behavior patterns
Introduction
Customers are the lifelines of any business, and it is important to keep current customers by avoiding or minimizing customer dissatisfaction. A customer’s complaint doesn’t have to signal the end of a relationship. Attracting and retraining new customers can be expensive. This one hour continuing education course for architects, engineers, landscape architects and interior designers will assist you in identifying ways to turn dissatisfied customers into loyal customers.
Learning Objectives
Introduction
How to Handle Customer Conflict
Recommendations for Managing Consumer Complaints
Handling Customer Complaints by Telephone
Recruit and Hire the Best for Customer Service
Promote and Pay People who Satisfy Customers
Use Teams and Teamwork
Give Employees Authority and Responsibility to Resolve Complaints
Recognize and Reward Success
Lessons Learned
Keep the Human Touch
Conclusion
Quiz
Qualifies for one credit hour of Business Management (1 PDH; 0.1 CEU).
Preview this course!
Acceptable continuing education for:
(AL) ALABAMA:Engineer, (AK) ALASKA:Architect, (AK) ALASKA:Engineer, (AR) ARKANSAS:Engineer, (GA) GEORGIA:Architect, (GA) GEORGIA:Engineer, (ID) IDAHO:Engineer, (IL) ILLINOIS:Architect, (IN) INDIANA:Architect, (IA) IOWA:Architect, (KS) KANSAS:Architect, (KS) KANSAS:Engineer, (KY) KENTUCKY:Engineer, (LA) LOUISIANA; Engineer, (ME) MAINE:Engineer, (MN) MINNESOTA:Architect, (MN) MINNESOTA:Engineer, (MS) MISSISSIPPI:Architect, (MS) MISSISSIPPI:Engineer, (MO) MISSOURI:Architect, (MO) MISSOURI:Engineer, (MT) MONTANA:Engineer, (NE) NEBRASKA:Architect, (NE) NEBRASKA:Engineer, (NV) NEVADA:Architect, (NV) NEVADA:Engineer, (NH) NEW HAMPSHIRE:Engineer, (NM) NEW MEXICO:Engineer, (ND) NORTH DAKOTA:Engineer, (OH) OHIO:Architect, (OH) OHIO:Engineer, (PA) PENNSYLVANIA Engineer, (RI) RHODE ISLAND:Architect, (SC) SOUTH CAROLINA:Engineer, (SD) SOUTH DAKOTA:Engineer, (SD) SOUTH DAKOTA:Architect, (TN) TENNESSEE :Architect, (TN) TENNESSEE :Engineer, (TX) TEXAS:Architect, (TX) TEXAS:Engineer, (TX) TEXAS:Interior Designer, (TX) TEXAS:Landscape Architect, (UT) UTAH:Architect, (UT) UTAH:Engineer, (WV) WEST VIRGINIA:Architect, (WV) WEST VIRGINIA:Engineer, (WY) WYOMING:Engineer